Community Safety Policy

Last Updated: January 2025

1. Our Commitment

RateMyRide is committed to maintaining a safe platform for all users. We have a zero-tolerance policy for any form of exploitation, abuse, or illegal activity.

2. Prohibited Content and Behaviour

The following are absolutely prohibited on RateMyRide:

  • Child sexual abuse material (CSAM) in any form
  • Content that sexualises, grooms, or exploits minors
  • Solicitation of minors for any inappropriate purpose
  • Sharing, requesting, or distributing illegal content
  • Promotion of illegal street racing or dangerous driving
  • Listings for stolen vehicles or parts
  • Content that facilitates or encourages criminal activity

3. Age Verification and Protection

To protect younger users, we:

  • Require users to be at least 13 years old
  • Implement age verification measures during registration
  • Monitor and moderate content to identify potential risks
  • Restrict certain features for users under 18

4. Detection and Prevention

We employ multiple measures to detect and prevent abuse:

  • Automated content scanning using industry-standard technologies
  • Human moderation and review processes
  • User reporting mechanisms
  • Behavioural analysis to identify suspicious patterns
  • Regular security audits and updates

5. Reporting to Authorities

We are committed to cooperating with law enforcement:

  • All instances of CSAM are immediately reported to the National Center for Missing & Exploited Children (NCMEC)
  • We comply with all legal obligations under applicable laws
  • We preserve evidence and provide information to law enforcement as legally required
  • We cooperate with international law enforcement agencies in investigations

6. Immediate Actions

When prohibited content or behaviour is detected:

  • Content is immediately removed
  • User account is permanently banned
  • All associated accounts are investigated and removed if necessary
  • Incident is reported to relevant law enforcement

7. User Reporting

If you encounter content or behaviour that may involve exploitation or illegal activity:

  • Report immediately using the in-app reporting feature
  • Provide as much detail as possible (usernames, content descriptions, timestamps)
  • Do not share, download, or distribute the content
  • Do not engage with the user

8. Response Time

Reports involving potential exploitation or illegal activity are treated as highest priority:

  • Initial review within 1 hour of report
  • Immediate action for confirmed illegal content
  • Law enforcement notification within 24 hours where required

9. Marketplace Safety

For marketplace interactions, we recommend:

  • Meeting in public, well-lit locations for vehicle viewings
  • Bringing a friend or family member to meetings
  • Using secure payment methods — never send cash in advance
  • Verifying vehicle documentation before completing a purchase
  • Reporting suspicious listings or users immediately

10. Contact for Safety Concerns

For urgent safety-related concerns:

Email: safety@appforge.world

To report directly to authorities:

  • NCMEC CyberTipline: www.cybertipline.org
  • Local law enforcement: Contact your local police department

11. Policy Updates

This policy is reviewed and updated regularly to reflect best practices, legal requirements, and technological advances in platform safety.